How to Assign Lead to Sales Agent (925 worksuite)

Overview

This guide explains how to assign a lead to an agent in the CRM module. Assigning leads ensures that each sales representative is responsible for following up with specific prospects.

Steps

1. Navigate to CRM → Leads.
2. Click Add Lead.
3. Enter the lead’s basic information:
   • Lead Name
   • Lead Email
4. Locate the Agent / Assigned To field.
5. Click the dropdown and select the agent.
6. Fill in any additional required fields.
7. Click Add.
8. Click Save.
9. Close the form window.

Expected Result

The lead will be successfully created and assigned to the selected agent, making them responsible for follow-up and management.

Common Errors

• Agent not selected before saving
• Required fields missing
• Selecting the wrong agent
• Closing the form before saving

FAQs

Can I change the assigned agent later?
Yes, you can edit the lead and reassign it.

Is assigning an agent mandatory?
It is recommended to ensure proper follow-up and accountability.

Why is the agent dropdown empty?
Agents must be created in the system before assignment.

Can one lead be assigned to multiple agents?
This depends on system configuration; typically, one primary agent is assigned.