How to Add Knowledge Base Article in 925worksuite ERP

Overview

This guide explains how to create and publish a knowledge base article for employees using the CMS. This helps organizations document processes, guides, and internal information for easy access.

Steps

1. Go to Knowledge Base
2. Click on Add New Article
3. Enter article details:
   • Select For Employees
   • Enter Article Heading
   • Add relevant item/section (if applicable) and click Add
4. Assign category:
   • Select Category Name
   • Click Save
5. Add content:
   • Enter Description
   • Upload supporting files (if required)
6. Click Save

Expected Result

 The knowledge base article will be successfully created and made available to employees under the selected category.

Common Errors

• Not selecting the correct audience (Employees)
• Missing article heading or description
• Not assigning a category
• Forgetting to save after adding content
• Uploading unsupported file formats

FAQs 

1. How do I create a knowledge base article?
Go to Knowledge Base, click Add New Article, fill in the details, and save.

2. Can I upload files to an article?
Yes, you can attach supporting documents.

3. Who can see employee knowledge base articles?
Only employees, based on system permissions.

4. Can I edit an article after publishing?
Yes, articles can be updated anytime.

5. Why is my article not visible?
Ensure the correct category and audience are selected.